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My Roku HD says it can't connect to the Twonky Server? why is that?

My just downloaded the Twonky channel to my Roky HD. I also downloaded the app to my iPhone and set up an account on my laptop. I tried opening the channel on my Roku and got a message saying it couldn't access the servers. Also, when I logged in to Twonky on my computer, I got this message "HTTP status Error 500 description The server encountered an internal error () that prevented it from fulfilling this request." I also got this message "Could not process your request at this time, please try again later." Could you help me? There is support online but honestly, I'm a computer novice and I'm surprised I got the app downloaded. Most of the information there, like technical stuff like "ip addresses" and "values" is way too over my head.
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